Terms of Service

1Who we are and who these terms apply to

These Terms of Service ("Terms") are an agreement between you and Pugi Inc., a Delaware corporation, with its address for notices at 2810 North Church Street, STE 90978, Wilmington, DE 19802, USA ("Pugi", "we", "us").

You accept these Terms when you create an account, buy something from us, or use the Service in any other way, including through an API key or an AI agent. If you do not agree, do not use the Service.

If you use Pugi for a company or another organisation, you accept these Terms for it and confirm that you are allowed to do so. "You" then means that organisation.

You must be at least 18 years old, or the age of majority where you live if that is higher, to use Pugi.

These Terms include the Privacy Policy, the Acceptable Use Policy, the Refund Policy and the Cookie Policy, all published at pugi.io/legal.

2Words with a special meaning

"Service"

everything Pugi provides: the websites at pugi.io, app.pugi.io and logo.pugi.io, the console, the AI team, hosting of apps, security checks, the Pugi Code command-line tool, the desktop apps, the browser extensions, the plugins and skills for other tools, the API and the MCP server.

"Account"

your Pugi account and the projects, settings and keys in it.

"Brief"

anything you give the Service to work on: text, voice, files, images, links, repositories and answers to questions.

"Output"

what the Service produces for you: code, apps, designs, logos, brand files, documents, reports and scan results.

"Your Content"

your Briefs, your Output, and any other data you or your app's users put into the Service.

"Your App"

an app or site built with Pugi or published through Pugi from your Account.

"Credits"

the prepaid balance in your Account that the Service uses up as it works for you.

"Agent"

any software, including an AI agent, that uses the Service with one of your keys or on your behalf.

3What Pugi does

Pugi turns a Brief into working software. Its AI team plans, builds, tests and security-checks an app, and can publish it on an address under pugi.app or on a domain you control. Pugi also makes logos and brand kits, runs security checks on sites and repositories, and offers tools that let you and your Agents work with Pugi from a terminal, a desktop app, a browser, an editor or another AI tool.

Some features are marked as beta or preview. They may change, may not work as well as the rest, and may be withdrawn.

We improve Pugi all the time, so features change. If we remove a paid feature that is a main part of your plan, we tell you in advance and you can cancel; the Refund Policy explains when you get money back.

4Your account and keys

Give us accurate details and keep them up to date. Keep your password, sign-in methods and API keys secret. You are responsible for everything done with your Account and keys, including by your Agents and by people you invite.

Tell us at once at [email protected] if you think someone has used your Account or a key without permission, and revoke the key. We may suspend access while we look into it.

One person or organisation may not create several free accounts to collect free credits or get around limits.

5Plans, credits and payment

Pugi has a Free plan and paid plans (currently Founder, Builder and Max). The pricing page shows what each plan includes and costs. Paid plans are billed in advance for each billing period and renew automatically until you cancel.

Each paid plan adds Credits to your Account for each paid period. Credit included with a plan carries over for one billing period and then expires. You can also buy top-up Credits; top-up Credits do not expire while your Account is open. Credits have no cash value, cannot be transferred, and are not a bank deposit or e-money.

Prices are shown in US dollars and do not include taxes. VAT, GST or sales tax for your country is added at checkout. Checkout may show the price in your local currency; any currency conversion cost is shown before you pay.

Who sells to you. New purchases are made through Stripe Managed Payments, and Link, LLC, a Stripe company, is the merchant of record: it is the seller of record for the payment, collects the tax, and issues your receipt ("Sold through Link"). Your statement may show LINK.COM* PUGI INC. If your subscription started earlier through Polar, Polar remains the merchant of record for it, including renewals, changes and top-ups. In both cases Pugi provides the Service and these Terms govern it; the merchant of record's own terms govern the payment.

If a payment fails, the merchant of record will retry it. If it still fails, your plan may be cancelled or your Account moved to the Free plan.

We may change prices. A new price applies to an existing subscription only from a renewal after we have given you at least 30 days' notice. You can cancel before it applies.

Our payment partners cannot accept payments from some countries, for example because of sanctions. If you are in one of them, you cannot buy paid plans or Credits.

6Agent and crypto payments are for businesses

Where we let an Agent pay for the Service by itself, or let you pay with crypto assets outside the normal checkout, those payments are business purchases. Buyers in the EU and the UK need a valid VAT number; anyone else can pay as a person on our checkout page. When you or your Agent make such a payment, you confirm that you are buying for a business. We take your country from what you tell us, or otherwise from where your connection comes from, and we record it with the first payment. Buyers in the European Union and the United Kingdom must first give a VAT number that the official register confirms. If you are buying as a consumer, use the normal checkout.

For these payments Pugi Inc. is the seller. Taxes that apply to a business purchase, such as VAT under the reverse charge, are your responsibility.

7Cancelling and refunds

You can cancel a paid plan at any time in your billing settings. The plan stays active until the end of the period you paid for, then your Account moves to the Free plan. Your projects and code stay in your Account.

The Refund Policy at pugi.io/refunds explains when we refund a payment. Rights you have under consumer law are not affected.

8What you own

As between you and us, you own Your Content, including the code, apps, logos and brand files made for you. To the extent we have any rights in the Output made for you, we assign them to you. You can export your code and use, change, sell and license Your Apps and your brand files as you like, including commercially.

You give us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit and display Your Content only as needed to run the Service for you, to keep it secure, and to meet the law. If you list an app in the public catalogue or publish it, you also let us show its name, description and screenshots there and on pugi.io until you remove it.

We do not use Your Content to train AI models. When we send it to an AI model provider to do your work, we ask by default that the provider does not keep it for training, where the provider offers that setting. The Privacy Policy explains this.

You confirm that you have the rights to everything you put into the Service, and that Your Content and Your Apps do not break the law or anyone else's rights.

9AI output

Output is produced by AI models. It can contain mistakes, security weaknesses, code that does not work, or material that looks like someone else's work. A passed test or security check means only that the check found no problem; it does not prove there is none.

You are responsible for reviewing and testing Output before you rely on it, publish it, or give it to others. Pugi does not give legal, financial, medical or other professional advice.

AI models can produce similar output for different people. Your rights in your Output do not extend to similar output made for someone else.

Logos and names that Pugi suggests are not checked against trademark registers. Check that you may use a name or logo before you rely on it.

10What we own

We own the Service, including our software, models and prompts we wrote, the Pugi name and pug mascot, the AI team characters, and our documentation. These Terms do not give you any right in them except the right to use the Service.

Some parts of the Service are open-source software. Their own licences apply to those parts.

If you send us ideas or feedback, we may use them freely without paying you or naming you.

11Publishing and hosting Your Apps

When you publish Your App, we host it on an address under pugi.app or on a domain you connect. You are the operator of Your App. You are responsible for what it does and says, for its users, and for the laws that apply to it, including privacy, consumer, accessibility and tax laws. If Your App collects personal data from its users, you need your own privacy notice and you decide how that data is used.

For personal data that Your App stores with us, we act as your service provider (processor) and handle it only to run the Service for you. If you need a data processing agreement, write to us.

You must not publish anything that breaks the Acceptable Use Policy. We may take Your App offline, remove it from the catalogue, or release its pugi.app address if it breaks these Terms, if the law requires it, or if it puts other people or the Service at risk. Where we can, we tell you first and give you a chance to fix it.

Where Pugi helps you register a domain, the registrar's terms also apply and the domain is registered with your details as its owner.

Some hosting needs a paid plan. If your plan ends, we tell you what will stop and when, and give you time to export or upgrade.

Keep your own copy of Your Apps and their data. Connect GitHub to keep the code in your own account. We do not promise to keep backups of Your Apps or of the data their users store in them.

12Payments in Your Apps (Stripe Connect)

This section is about money your customers pay to you through Your App. It is separate from what you pay Pugi.

Pugi lets Your App take payments by connecting your own Stripe account through Stripe Connect. Stripe, Inc. and its affiliates ("Stripe") provide the payment services. When you connect, Stripe asks you to accept the Stripe Services Agreement, which includes the Stripe Connected Account Agreement. That agreement is between you and Stripe. Stripe verifies your identity and business, and may refuse or close your Stripe account.

You are the seller. Payments in Your App are charges on your own Stripe account, and the money goes to that account. You are responsible for your products and services, prices, receipts, refunds, chargebacks and disputes, taxes, and the laws that apply to your sales. Stripe charges its fees to your Stripe account.

Pugi does not charge a platform fee on these payments, does not hold or move your money, and is not the merchant of record for your sales. We provide the software that connects Your App to your Stripe account. We are not responsible for Stripe's services or for a decision Stripe makes about your account.

To set up the connection we send Stripe your email address, the name of your project and identifiers that link the Stripe account to your Pugi project. Stripe collects the rest of what it needs for verification directly from you, under its own privacy policy.

13Security checks and pentests

Pugi can check sites and repositories and run pentests in an isolated sandbox. Passive checks of a public website look only at what any visitor's browser receives. Active checks, such as repository scans and pentests, may be used only on sites, apps, domains and repositories that you own or that their owner has authorised you in writing to test. By starting an active check you confirm this. The Acceptable Use Policy explains the difference.

A check looks for known kinds of problems at one point in time. It does not find every weakness and is not a certification. Results are for you and the owner of the system tested.

To report a vulnerability in Pugi itself, follow pugi.io/security/disclosure. Reporting a problem to [email protected] does not give you permission to test systems you do not own.

14Rules for using Pugi

You must follow the Acceptable Use Policy at pugi.io/acceptable-use. In short: no phishing, malware, fraud, illegal goods or content, content that sexualises minors, hate or harassment, covert tracking of people, or testing systems you are not authorised to test. You also may not resell access to the Service, overload it, or get around its limits.

15Other services

The Service works with services run by others, for example GitHub, Google sign-in, Stripe, domain registrars and AI model providers. When you connect one, its own terms apply between you and that provider. We are not responsible for services we do not run, and a change on their side may stop a connection from working.

16Privacy

The Privacy Policy at pugi.io/privacy explains how we handle personal data. The list of companies that process personal data for us is at pugi.io/subprocessors.

17Suspension and closing your account

You can close your Account at any time in your account settings. Closing it deletes your Account data as the Privacy Policy describes. Export anything you want to keep first.

We may suspend or close your Account, or a part of the Service for you, if you break these Terms in a serious way or repeatedly, if you do not pay, if the law requires it, or if your use puts other people or the Service at risk. Unless the law or safety prevents it, we tell you why and, where the problem can be fixed, give you time to fix it.

We may also stop offering the Service. If we do, we give you at least 30 days' notice and time to export Your Content, and we refund prepaid amounts as the Refund Policy describes.

The sections on what you own, what we own, AI output, disclaimers, liability, indemnity, disputes and general terms continue after the agreement ends.

18Disclaimers

We work hard to keep Pugi reliable and secure, but we provide the Service "as is" and "as available". To the extent the law allows, we make no promises that are not written in these Terms, including promises that the Service will be uninterrupted or error-free, that Output will be accurate or fit for a particular purpose, or that Output will not infringe someone else's rights. We also exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Some laws do not allow these exclusions. Where that is the case, they apply only as far as the law allows.

19Limits on our liability

To the extent the law allows, neither you nor we are liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business, even if told they were possible.

To the extent the law allows, our total liability for all claims about the Service or these Terms is limited to the greater of (a) the amounts you paid us for the Service in the 12 months before the event that caused the claim, and (b) one hundred US dollars (US$100).

These limits do not apply to liability that the law does not allow us to limit, such as liability for fraud, or, where the law provides it, for death or personal injury caused by negligence or for gross negligence or wilful misconduct. If you are a consumer in the European Union or the United Kingdom, these limits do not reduce your statutory rights.

20Your responsibility for claims about your use

If you use Pugi for a business, you will defend us and pay the costs and damages that result if someone else makes a claim against us because of Your Content, Your Apps, sales through Your Apps, or your breach of these Terms or of the law. We will tell you about the claim promptly, let you control the defence, and help you reasonably. You may not settle a claim in a way that makes us admit fault or pay money without our agreement.

21Law and disputes

The laws of the State of Delaware, USA, govern these Terms, without regard to its conflict-of-laws rules. The Federal Arbitration Act governs the arbitration section below. The UN Convention on Contracts for the International Sale of Goods does not apply.

Talk to us first. Before starting a case, write to [email protected] and describe the problem and what you want. We will do the same if we have a claim against you. Both of us will try in good faith to settle it for 30 days. Time limits for bringing the claim are paused during those 30 days.

If you live outside the United States, or your organisation is based outside it, the arbitration section below does not apply to you. After the 30 days either of us may take the dispute to the state or federal courts located in Delaware, and both of us agree to their jurisdiction. If you are a consumer in the European Union, the United Kingdom or another country with mandatory consumer law, you also keep your right to bring a claim in your local courts and to rely on the protections of that law.

22Arbitration for customers in the United States

This section applies if you live in the United States or your organisation is based there. Please read it carefully: it means that you and we give up the right to go to court with a jury, and to take part in class actions, for the disputes it covers.

Individual arbitration

Any dispute between you and us about the Service or these Terms that we do not settle within the 30 days is decided by binding arbitration with a single arbitrator, not in court. JAMS runs the arbitration under its Streamlined Arbitration Rules, or its Comprehensive Arbitration Rules if the claim is over US$250,000, and, if you are a consumer, under the JAMS Consumer Arbitration Minimum Standards. The rules are at jamsadr.com. The arbitrator decides disputes about whether a claim must be arbitrated, except as this section says otherwise.

Fees and place

If you are a consumer, you pay no more in filing fees than JAMS rules allow for consumers, and we pay the rest of the JAMS fees and the arbitrator. The hearing takes place by video, or in the county where you live if you prefer. The arbitrator can award the same individual relief a court could, including attorneys' fees where the law allows them.

Small claims and urgent relief

Either of us may instead bring an individual claim in small claims court if it qualifies and stays there. Either of us may also ask a court for an order to stop infringement or misuse of intellectual property, or unauthorised access to the Service, while a dispute is being decided.

No class actions, no jury

Claims are brought only in your or our individual capacity, not as a plaintiff or class member in a class, collective, consolidated or representative proceeding. The arbitrator may not combine more than one person's claims and may award relief only to the individual party asking for it. You and we waive any right to a jury trial.

Mass arbitration

If 25 or more similar demands are filed against us, or by us, by the same or coordinated lawyers, they are handled in batches of up to 50 demands, with one arbitrator per batch and one set of fees per batch, under the JAMS Mass Arbitration Procedures where they apply. The next batch starts when the earlier one ends. Time limits for the demands that wait are paused. A court may decide whether this paragraph applies.

Opting out

You can opt out of this arbitration section within 30 days of first accepting these Terms by emailing [email protected] with the subject "Arbitration opt-out", your name and the email address of your account. If you opt out, disputes go to the Delaware courts as described in the previous section. Opting out does not affect anything else in these Terms.

If part of this section is invalid

If a court decides that the class action waiver cannot be enforced for a claim, that claim is not arbitrated as a class. It is decided in the state or federal courts located in Delaware, and any part of the dispute that can be arbitrated individually waits until the court case ends. If any other part of this section is invalid, the rest still applies.

Changes to this section

If we change this arbitration section, the change does not apply to a dispute we already knew about. You can reject a material change by emailing us within 30 days of it taking effect, and the earlier version then keeps applying to you.

23General terms

These Terms, with the documents they name, are the whole agreement between you and us about the Service. If we agree a separate signed contract with you, it prevails where it differs.

If a court finds part of these Terms unenforceable, the rest still applies. If we do not enforce a right at once, we have not given it up.

You may not transfer these Terms without our written agreement. We may transfer them to a company that takes over all or most of our business or of the Service, and we will tell you if we do.

Neither of us is responsible for delays or failures caused by events outside reasonable control, such as outages of internet or cloud providers, natural disasters, war, or government action.

We send notices to the email address on your Account. Send notices to us at [email protected], and formal legal notices also by post to Pugi Inc., 2810 North Church Street, STE 90978, Wilmington, DE 19802, USA. Legal process may also be served on our registered agent in Delaware, Legalinc Corporate Services Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA.

You must not use the Service in breach of US, EU, UK or UN sanctions or export control laws, or if you are on a sanctions list.

These Terms are written in English. If we provide a translation, the English text governs.

24Changes to these Terms

We may change these Terms. Each change gets a new version number and date at the top of this page. If a change materially affects you, we tell you by email or in the console at least 30 days before it takes effect, unless the change is required by law or is needed to stop abuse sooner. If you do not agree, you can stop using the Service and cancel before the change takes effect. If you keep using the Service after that, the new Terms apply.

25Contact

Questions about these Terms: [email protected]. Security reports: [email protected]. Post: Pugi Inc., 2810 North Church Street, STE 90978, Wilmington, DE 19802, USA.